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Dell Pain

In Blogroll on August 13, 2009 by sheki Tagged: , , , , , , , , ,

I ordered my new DELL studio laptop ( a monster machine) through the Dell India website. After completing  the payment I got a delivery date of a week later. But on the day of the Delivery the Dell website changed the status to “”Please contact customer care”. On calling the customer care, I was given the customary we will get back in 24 hours answer. This continued for 3 days. Finally I called my sales representative at Dell and threatened him, he said my laptop was stuck at customs.

Meanwhile the customer care daily gave me the answer that they have delivered the laptop to Blue dart the carriers, and there is some problem at their side. They also told that they have sent an escalated request to Blue dart. They gave me this answer for at least a week. By this time, the stipulated delivery time of 2 weeks was over.

My sales representative also stopped picking up my calls at that point. Only after a lot of begging and threatening the Customer Care was my laptop delivered after 15 working days.

This was a very painful experience, after paying for the laptop I had to wrestle the call centre and the Dell bureaucracy to get my laptop delivered. To cover up Dell gave some arbitrary reasons that my pin code was wrong where as I had provided the correct pin – code.

Pathetic service from Dell.

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